Curiosity Help Center
  1. Curiosity Help Center
  2. Curiosity Service Desk

Curiosity Service Desk

Welcome! You can raise a request using the options provided.

Support Requests

  • Report a System Problem

    Let us know if something isn't working properly and we'll aim to get it back up and running quickly.
    In order for us to assist you promptly, where possible please remember include all logs, screenshots and steps to reproduce

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